Refund policy

Returns & Refunds

At Yorttexia, we want you to be fully satisfied with your purchase. If for any reason you are not happy, you may request a return or refund under the conditions below.

Return Window

You have 14 days from the date of delivery to request a return or refund.

Eligibility for Returns

To be eligible for a return:

  • The item must be unused and in the same condition that you received it
  • The item must be in its original packaging
  • Proof of purchase (order confirmation or receipt) is required

How to Request a Return

To initiate a return, please follow these steps:

  1. Contact us at Help@Yorttexia.com
  2. Provide your order number and reason for the return
  3. Wait for our return instructions and approval
  4. Ship the item back following our instructions

⚠️ Do not send items back without prior approval.

Refund Process

Once we receive and inspect your return:

  • We will notify you of the approval or rejection
  • If approved, your refund will be processed within 5–10 business days
  • Refunds are issued to the original payment method

Non-Refundable Items

The following items are not eligible for refunds:

  • Items used or damaged by the customer
  • Items returned without original packaging
  • Final sale or promotional items (if specified)

Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account again
  • Contact your credit card provider
  • Then contact us at Help@Yorttexia.com